Frequently Asked Questions

Q: HOW DO I PURCHASE FIRE-DEX PRODUCTS?

A: We have many distributors throughout the world.  Go to Find a Distributor and we will get back to you shortly with your nearest distributor.

Q: I WOULD LIKE TO BECOME A FIRE-DEX DISTRIBUTOR. WHO DO I CONTACT?

A: Please visit our Meet the Team page and contact the Regional Sales Manager that handles your area.

Q: WHAT IS FIRE-DEX'S WARRANTY POLICY?

A: All Fire-Dex warranty policies can be found within our Product Warranty Guide. If you have a specific question regarding these policies, please contact us at info@firedex.com.

Q: HOW DO I MAKE A RETURN?

A: Please contact the Distributor from whom you made your purchase.  Like all purchases, all returns go through our Distributors.

Q: HOW DO I CLEAN MY FIRE GEAR?

A:  We offer free NFPA 1851 Trainings to walk you through cleaning your gear. Begin by taking our brief Routine Gear Cleaning and Routine Gear Inspection trainings.  These will give you the basics on maintaining your gear.  If you're in need of more than just a spot cleaning, you will also then want to take our Advance Gear Cleaning training.

PLEASE KEEP YOUR GEAR CLEAN!  Learn more about carcinogens, toxins, and harmful particulates that cling to gear after structure fires.

Here's a really great article that will hopefully further convince you why you need to keep your gear clean! Carolina Fire Journal: A Case for Clean Turnout Gear by John Gary

Q: HOW LONG IS MY TURNOUT GEAR GOOD FOR?

A: According to NFPA standards, turnout gear should be replaced at least every 10 years... but that's only if the gear doesn't see a lot of action.  Please keep yourself safe!  Inspect your gear after EVERY use to make sure nothing will compromise your safety the next time you wear it.  Turnout gear is made from fabrics, not titanium, so it will get damaged by high heat and will eventually break down from daily use, washings, and UV exposure.  Damage may not always be visible to the naked eye, so please make sure you know how to properly inspect your gear; visit our NFPA 1851 Trainings and start by taking the Routine Gear Inspection Training.  Again, please keep yourself safe... your family will thank you for it!

Q: DO FIRE-DEX PRODUCTS GO THROUGH TESTING?

A:  Yes. All products that are NFPA-compliant must go through rigorous testing in order to be certified.  To learn more about NFPA standards and the tests our firefighting gear must pass to become certified, visit our NFPA Performance Requirements page.

Q: I AM LOOKING TO GET A 2ND SET OF FIRE GEAR TO WEAR ON NON-STRUCTURAL CALLS, BUT THERE ARE A LOT OF OPTIONS TO CHOOSE FROM. HOW DO I DETERMINE WHICH TURNOUT GEAR IS BEST?

A: There are 3 main categories of "Function-Specific PPE" as defined by their NFPA standards; Wildland (NFPA 1977), EMS (NFPA 1999), and Search & Rescue (NFPA 1951).  Then there is also "dual-certified" gear. To make this decision much easier, we created a Comparison Chart which shows each standard's requirements side-by-side.

Q: WHAT IS PCA?

A: PCA stands for Polymer Coated Aramid, which Fire-Dex uses as a reinforcement in high-wear areas of our garments.  Aramid is an incredibly strong and heat-resistant fiber.  The most popular brand names of aramid fibers are Nomex® and Kevlar®.  The polymers used to coat the aramid are water resistant, very durable, and do not melt at high temperatures.

A #2: PCA can also stand for Producer Colored Aramid where the fiber of the fabric is dyed before the fabric is woven.  Dyeing the fiber can provide longer lasting color stability.

Q: HOW DO I SIGN UP FOR FIRE-DEX GIVEAWAYS?

A: You can scroll to the footer of our site and sign up for our newsletter or follow us on Facebook, Twitter or Instagram to keep up on the latest news from Fire-Dex or enter our monthly fire gear giveaways.