Product Warranty Guide
PRODUCT WARRANTY GUIDE
The general warranty covers Fire-Dex Turnouts, Proximity, Emergency Response, Search & Rescue, Extrication, and Wildland products.
Fire-Dex, LLC warrants its protective clothing products to be free from defects in workmanship for the serviceable life of the products when used by appropriately-trained personnel following proper fire fighting procedures and when the product’s warning, use and care instructions are followed. Some fabrics and materials used by Fire-Dex have warranties through the material manufacturers including, but not limited to, W.L. Gore and Stedfast. Please refer to those warranties prior filing a warranty claim with Fire-Dex. Any material warranty claims will be handled through the material manufacturer.
Inasmuch as Fire-Dex has no control over the manner or way in which our product is used after it leaves our plant, Fire-Dex, cannot be responsible by warranty or otherwise, for results or effect of its use. Each user should make their own tests (preferably by a qualified safety engineer) to determine the suitability of our product for his/her particular application.
Fire-Dex warrants its protective footwear to be free from defects in materials and workmanship for a period of one (1) year from the date of purchase when properly used and cared for. Products believed to be defective should be returned to Fire-Dex at owner's expense for complete analysis and inspection. At the sole discretion of Fire-Dex, if deemed defective, the product will be either repaired or replaced. Any replacement will be for the same model, standard, and size.
This warranty explicitly covers Fire-Dex footwear used for the purpose for which it was designed, by trained personnel, following proper procedures in accordance with the product's warning, use, inspection, care/maintenance, and storage instructions. Events specifically excluded from this warranty include, but are not limited to; normal wear and tear; accidental damage (chemical exposure, nail tears, etc.); intentional or unintentional abuse; or where evidence of disregard for care instructions. It is recommended that the user frequently inspect and properly maintain these products as failure to properly care for footwear will lead to a reduction in the serviceable life of the product.
For purpose of this warranty, "Defects in Materials" refers to flaws caused by irregularities in their manufacture. "Defects in Workmanship" refers to improperly manufactured seams, stitching, or other construction methods.
TECGEN® protective garments are warranted by Fire-Dex, LLC to be free from defects in material and workmanship for a period of two years from the date of the purchase when used by appropriately-trained personnel following proper procedures and when the product’s warning, use and care instructions are followed.
This warranty does not cover normal wear or unusual exposures. This warranty is in lieu of all other warranties, expressed or implied, including but not limited to, implied warranties or manufacturer shall not be liable for incidental or consequential damages.
Inasmuch as Fire-Dex has no control over the manner or way in which our product is used after it leaves our plant; Fire-Dex, cannot be responsible by warranty or otherwise, for results or effect of its use. Each user should make their own tests (preferably by a qualified safety engineer) to determine the suitability of our product for his particular application.