With clients across the country and around the world, our customer service team works hard to provide excellent customer service.
As you will notice from our directory below, we have two Jennifers. In actuality, we have just one – Jen Faust. The other Jennifer listed below goes by Rosie.
For future communications and to insure that information is delivered to the right representative, please refer to Jennifer “Rosie” Rose as Rosie.
Congratulations to Michael Paige.
Michael is our Day 3 Feast of Gratitude winner. He will receive a pair of FDXL-50 Grey Leather Boots for himself and a set of Fire-Dex mugs for the Stone Park Fire Department firehouse.
Didn’t win today? Don’t worry. We have 9 more Feast of Gratitude winners. Keep watching for our announcements throughout the week. Tomorrow’s winner will receive a pair of FDXL-100 Red Leather Boots and a Fire-Dex pint glasses.
Click here to enter! Thank you for participating.
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- 50% – Bedrooms were the leading location where civilian fire fatalities occurred in residential buildings.
- The time period from 11 p.m. to 7 a.m. accounted for 52% of civilian fire fatalities in residential buildings. This period also accounted for 49% of fatal fires in residential buildings.
- More than half of reported non-fatal home cooking fire injuries occurred when the victims tried to fight the fire themselves. (55%)
- 46% of electrical failure home fires involved other known type of equipment, such as washer or dryer, fans, and portable or stationary space heater.
- “Other unintentional, careless” actions (15%) and “smoking” (14%) were the leading reported causes of fatal fires in residential buildings.
- An estimated 10,000 residential building attic fires are reported to U.S. fire departments each year and cause an estimated 30 deaths, 125 injuries, and $477 million in property loss.
We are pleased to announce that Jenny McPherson will be joining Fire-Dex in the newly created position of Assistant Marketing Manager.
This new position combines the Customer Care Coordinator role which handled trade shows, events, sales tools and programs, along with many other marketing responsibilities such as literature, advertising, and videos.
This role will be reporting to John Zbozien, Director of Marketing.
Jenny has a Bachelor’s degree in Public Relations from Baldwin Wallace University and has held numerous marketing roles within the real estate field, most recently Director of Marketing.
Jenny is a native Clevelander who lives in North Royalton with her boyfriend Kyle and her cat Bob. She is currently considering a move to Medina to be closer to family. In her free time Jenny likes to exercise, do yoga and read.
Jenny’s contact information is as follows:
Sales Representative of the Month, Scott Becker of Front Line Services
Scott Becker of Front Line Services in Freeland, MI is our Sales Rep of the Month. Scott has been with Front Line Services for 2 years and has been instrumental in their continued growth with Fire-Dex. Scott’s sincere interest in his customers, his knowledge of Fire-Dex products and his ability to relate this to his people has given him success in many fire departments. Scott is married to his wife Kristi and has 3 children. Scott’s service to the Public Safety sector goes back many years as a Paramedic, State Paramedic Instructor and a State Fire Instructor. If you ever meet Scott someday, don’t be surprised by his direct subject matter and the gut wrenching laughter that will come from it. Thank you Scott for all your hard work and for always making us laugh!
New Jersey fire fighters and other first responders were a big part of the rescue and cleanup efforts when Super Storm Sandy hit the New Jersey and Long Island area in the fall of 2013. And as that community was struggling to recover, another tragedy hit close to home when 26 children and their teachers were struck at Sandy Hook Elementary.
Often times when tragedy strikes, communities and individuals come together in unimaginable ways. New Jersey Firefighter Bill Lavin responded by finding a way to bring joy back to his own part of the world. Working with his brothers in the The New Jersey State Firefighters’ Mutual Benevolent Association, they committed to build playgrounds across the areas devastated by the storm, each dedicated to and named after a life lost at Sandy Hook.
Two years and thousands of volunteer hours later, 26 brand new playgrounds dot the east coast from Hartford to Atlantic City. Bright colors, new toys and tributes to each child are hallmarks of the playgrounds – as is the laughter and joy of the kids who now play there. It’s all thanks to the vision of one firefighter who saw an opportunity to bring joy, and put his dream into action.
Fire-Dex is pleased to announce Mike Booth with Chief Fire & Safety Co, Inc. as our Sales Rep of the Month.
Mike has been supplying firefighting gear and apparatus for Chief Safety to Northwestern Oklahoma/Kansas for the past 7 years. Mike is a lieutenant with the Oklahoma City Fire Department and will celebrate 20 years with OCFD this February. Fire-Dex’s FireWriter2 gear building program has allowed Mike to create bunker gear to match the needed specifications required by departments. Recently, Perkins and Weatherford Fire Department purchased Fire-Dex FXR bunker gear built to meet their specifications. Mike and his family have been life-long residents of Garber, Oklahoma.
Fire-Dex is thankful for seasoned professionals like Mike who provide their experience in helping departments make the right decisions for PPE. Thank you, Mike, for all of your hard work!
Since it’s inception as our national emergency number in 1968, 9-1-1 has been one of the most vital services available to the American public. This year, 9-1-1 services expand to another one of America’s most used technologies: text messaging.
An average of 101 texts are sent each day for people 18 to 34, and many people say that they prefer texting to calls. Despite the medium’s popularity, it has never been utilized as a national emergency service. Earlier this year, the FCC set out to change that, and begun national roll out of the new text-to-911 service. Distribution will take some time, but the technology is already available in some areas.
The new text-to-911 service is a large step for emergency service in the U.S. The FCC stresses that voice calls should still be the primary method of reporting an emergency, but text messages will still be very useful for people with disabilities, or for situations where voice is not an option. To learn more about the new service, visit the FCC’s official page on the program.