Frequently Asked Questions
We have many distributors throughout the world. Go to Find a Distributor and we will get back to you shortly with your nearest distributor.
Please visit our Meet the Team page and contact the Regional Sales Manager that handles your area.
Please contact the distributor from whom you made your purchase. Like all purchases, all returns go through our distributors.
Congratulations on recognizing the importance of keeping your gear free of harmful contaminants! It is the mission of Fire-Dex to educate and provide solutions to ensure the health and safety of firemen & women. As such, we offer free NFPA 1851 Trainings to walk you through cleaning your gear.
Begin with our brief Routine Gear Cleaning and Routine Gear Inspection trainings. These will give you the basics on maintaining your gear. If you're in need of more than spot cleaning, take our Advance Gear Cleaning training.
According to NFPA standards, turnout gear should be replaced at least 10 years from the date it was produced by the manufacturer... but there are cases in which it is recommended to retire gear much sooner i.e. if it sees a lot of action or becomes damaged.
Please keep yourself safe! Inspect your gear after EVERY use to make sure nothing will compromise your safety the next time you wear it. Turnout gear is made from fabrics, not titanium, so it will get damaged by high heat and will eventually break down from daily use, washings, and UV exposure. Damage may not always be visible to the naked eye, so please make sure you know how to properly inspect your gear. If you need assistance, please visit our NFPA 1851 Trainings and use the Routine Gear Inspection Training as a reference.
Yes. All products that are NFPA-compliant must go through rigorous testing in order to be certified. To learn more about NFPA standards and the tests our firefighting gear must pass to become certified, visit our NFPA Performance Requirements page.
PCA stands for Polymer Coated Aramid, which Fire-Dex uses as a reinforcement in high-wear areas of our garments. Aramid is an incredibly strong and heat-resistant fiber. The most popular brand names of aramid fibers are Nomex® and Kevlar®. The polymers used to coat the aramid are water resistant, very durable, and do not melt at high temperatures.
PCA can also stand for Producer Colored Aramid where the fiber of the fabric is dyed before the fabric is woven. Dyeing the fiber can provide longer lasting color stability.
We proudly maintain the industry’s best lead times; delivering custom turnout gear as little as four to six weeks. However, lead times do vary by product. For the most accurate information, please contact the local distributor nearest you.
Not sure which distributor is closest? Fill out our Find a Distributor form.
Fire-Dex does not sell direct. Please reach out to the nearest Fire-Dex distributor in your area for a current price list.
Unsure which distributor to contact? Fill out our Find a Distributor for more information.
TTP or Thermal Protective Performance is the measure of how well a fabric protects a firefighter against second-degree burns in a flash fire.
The minimum TPP score requirement is 35. This means, based on the formula, it would take 17.5 seconds (2 cal/cm2-sec times 17.5) for a flash fire's heat to pass through a 3-layer composite system (outer shell, moisture barrier, and thermal liner) and cause a second degree burn.
Therefore, the higher the TPP value, the more thermal protection the fabric provides.
THL or Total Heat Loss is the measurement of a composite's ability to let both body heat and vapor escape.
The minimum requirement for THL is 205 watts/m2.
When building your own custom turnout gear in FireWriter2, you can explore the TPP/THL ratings of different combinations to find the composite that's right for you.