For department orders or bulk requests, Request a Quote to find the nearest distributor to you.

Select products are available for individual purchase through our site, please visit the product page for purchasing options. Currently only available to customers in the U.S.

To view order history, status details, or package tracking information, please log into your account.

How long will it take for my item(s) to ship? Lead times can be found under each product description. In addition, we offer free ground freight through UPS, which typically takes 1-5 days, but can vary depending on your ship to address. 

How do I request a return or make an exchange? First, review our return & exchange policy then fill out the form to initiate a return here. 

For technical support, please reach out to us using the form below.

Please visit our Meet the Team page and contact the Sales Representative that handles your area.

All Fire-Dex warranty policies can be found within our Product Warranty Guide. If you have a specific question regarding these policies, please submit your question below.

If you placed an order through a distributor, please contact them to discuss your return. 

If you placed an order online, you can initiate a return here.

Lead times vary by product. 

For online orders, view the product description for more details.

For all other purchases, please contact your local Fire-Dex distributor for the most accurate information.