Last Modified: August 11, 2020

Last Reviewed: August 11, 20201

Fire-Dex, LLC and Fire-Dex GW, LLC (dba Gear Wash) (“we” or “us” or “our” or “Fire-Dex”) recognize the need to secure your personal information in a manner that makes you comfortable as a customer. This Privacy Policy (“Policy”) describes the types of information that we may collect from you or that you may provide when you visit our websites available at firedex.com or gearwash.com. Our goal in collecting personal information through our web activities is to serve you relevant information and improve your overall experience when shopping for our products.

By accessing firedex.com or gearwash.com to browse product and service information, place product orders, or acquire contact information, you consent to the terms and conditions of our Privacy Policy outlined below. This Policy does not apply to information collected by us offline or through any other means.

TYPES OF INFORMATION WE COLLECT & HOW IT IS USED

Our web server automatically recognizes, collects, and stores IP addresses, browser information, system specifications, the equipment used to access our web server, and visitation details. Personal information, such as names, emails, telephone numbers and addresses are gathered through voluntary transactions, such as making an online purchase, entering a give-a-way, subscribing to our emails, submitting an inquiry, requesting a quote, or through other electronic communication with us. Regardless of the method in which it is obtained, all information collected is used to enhance and tailor your experience while navigating our products and services. For example, we may use the information to present our websites and their contents to you, reserve records of your past orders, email you confirmations, to notify you about changes to our websites, to fulfill any other purposes for which you provide your information, or for any other purpose with your consent. We may also use records of your activity on our websites, including order history, to make internal business decisions including, for examples, to determine when a product should be discontinued or to improve website performance.

USE OF CERTAIN DATA COLLECTION TECHNOLOGIES:

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.

Web Beacons. Pages of our the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs., pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

SECURITY OF THE INFORMATION YOU PROVIDE

Privacy is a top priority for us at Fire-Dex. We use Secure Sockets Layer (SSL) software to encrypt all information that comes through our websites. Information you provide is not sold or distributed. Unfortunately, the transmission of information via the internet is not always completely secure. Although privacy is one of our top priorities, we cannot guarantee the security of your personal information transmitted to our websites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or securities measures contained on our websites.

LINKS TO THIRD PARTY WEBSITES

Our websites include links which may take you to sites that are owned and operated by our suppliers, distributors, or other third parties. These links are provided for the purpose of offering you additional information about specific features or materials. We do not control content or policies for these sites, or the manner in which these third parties collect and use your information and personal information, and their ideals are not meant to be a direct reflection of Fire-Dex. If you decide to visit a linked site, we suggest you check their privacy policy for full details.

CAN-SPAM ACT

The CAN-SPAM Act is a law that sets the rules for commercial e-mail, establishes requirements for commercial messages, gives recipients the right to opt-out of e-mails being sent to them, and spells out penalties for violations. We collect your e-mail address in order to send information to you, respond to your inquiries, and/or other requests or questions.

In accordance with CANSPAM, we agree to (i) not use false or misleading subjects or e-mail addresses; (ii) identify the message as an advertisement in some reasonable way; (iii) include the physical address of our business or site headquarters; (iv) monitor third-party e-mail marketing services for compliance, if one is used; (v) honor opt-out/unsubscribe requests quickly; and (vi) allow users to unsubscribe by using the link at the bottom of each e-mail.
If at any time you would like to unsubscribe from receiving future e-mails, you can contact us via email at [email protected], or by writing us at 780 S. Progress Dr., Medina, OH 44256, and we will promptly remove you from all correspondence.

CHILDREN UNDER THE AGE OF 13

Our website is not intended for children under 13 years of age. Children under age 13 are prohibited from providing us with information via our websites. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on our websites or on or through any of its features. If we learn that we have inadvertently collected or received information from a child under 13 without verification of parental consent, we will delete that information. If you believe we may have any information from or about a child under 13, please contact us immediately at [email protected].

CALIFORNIA PRIVACY RIGHTS

The California Consumer Privacy Act (“CCPA”) provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights below), we will disclose to you:

  • The categories of personal information we have collected about you.
  • The categories of sources for the personal information we have collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we have collected about you (also called a data portability request).
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
    • sales, identifying the personal information categories that each category of recipient purchased; and
    • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we have collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
  2. 2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3. Debug products to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
  7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  8. Comply with a legal obligation.
  9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either emailing us at [email protected], or writing to us at 780 S. Progress Dr., Medina, OH 44256.

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include account details and answers to security questions, if applicable.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.

We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

For instructions on exercising sale opt-out rights, see Personal Information Sales Opt-Out and Opt-In Rights.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee,

we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Personal Information Sales Opt-Out and Opt-In Rights

If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the "right to opt-out"). We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the "right to opt-in") from either the consumer who is at least 13 but not yet 16 years of age, or the parent or guardian of a consumer less than 13 years of age. Consumers who opt-in to personal information sales may opt-out of future sales at any time.

To exercise the right to opt-out, you (or your authorized representative) may submit a request on our Contact Us page.
Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back into personal information sales at any time by submitting a request on our Contact Us page.

You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

California's "Shine the Light" Law

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected], or write to us at 780 S. Progress Dr., Medina, OH 44256.

CHANGES TO THIS PRIVACY POLICY
This privacy policy is effective as of Aug. 11, 2020, as revised and updated. We reserve the right to make changes to this policy at any time. In the event an update is made, all revisions will be reflected on this page.

CONTACT
If you ever have a question, our team is here to assist you. Please visit our Contact Us page.