Instructor Andy Starnes of Insight Training has been actively involved with the fire service as a volunteer since 1992 and as a career firefighter since 1998. He is a dedicated fire service contributor on many topics including thermal imaging, fire behavior, and terminology. Andy was also featured on Rapid Fire S1 E9!

Battalion Chief Keys completed a total of 31 years of service, beginning as a firefighter for a high volume station in the Bronx. As a Captain and Lieutenant, he served various municipalities including Midtown Manhattan, until settling into East New York Brooklyn, where he became Battalion Chief. Within his new role he took charge of Research and Development where he learned how new innovations are tested and introduced to the fire service.